Shipping Policy – Anime Comforts Store
At Anime Comforts, we aim to provide reliable shipping and clear delivery information for every order. We ship to customers in many countries and regions worldwide.
Please review the information below before placing your order.
1. Order Processing Time
- Most orders require approximately 3-10 business days for processing before shipment.
- Processing time may include order verification, product preparation, production, quality inspection and packaging.
- Some customized, made-to-order or print-on-demand products may require additional production time. If a product has a different processing time, it may be stated on the product page.
- Business days do not include weekends or public holidays.
- Processing time is separate from shipping/transit time.
2. Estimated Shipping Time
Once your order has been processed and shipped, estimated transit times are:
Destination Estimated Shipping Time United States 8–20 business days Canada 8–20 business days Europe 8–20 business days Australia & New Zealand 8–20 business days Mexico, Central America & South America 8–20 business days Other International Destinations Usually 8–25 business days
For certain print-on-demand products produced in the United States, estimated shipping times may be:
- United States: 3–7 business days after production
- International: 7–20 business days after production
These delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on destination, customs clearance, local postal services, carrier operations, weather conditions, public holidays, peak shopping periods, transportation disruptions, or other circumstances outside our direct control.
Some remote locations or countries may require additional delivery time.
2. International Shipping
Anime Comforts ships to most countries and regions worldwide.
Shipping availability may depend on the destination, product type, carrier restrictions or local import regulations.
If we are unable to ship your order to the address provided, we will contact you using the email address associated with your order.
3. Shipping Carriers
Depending on the destination, package size, weight, warehouse location and product type, orders may be shipped using different international or local shipping partners.
Packages may originate from fulfillment centers in locations including the United States or Asia, depending on product availability and production location.
The final-mile delivery may be handled by your country’s local postal service or another local delivery company.
Please follow the tracking number via website: https://t.17track.net/
4. Tracking Information
- Tracking information is provided for most shipments.
- Once your order has been shipped and tracking information becomes available, you will normally receive a shipping confirmation email containing your tracking number.
- Please note that some economy international shipping services may provide limited tracking information during certain stages of transit.
- Please follow the tracking number via website: https://t.17track.net/
5. Tracking Has Not Updated
Tracking information may take approximately 2–5 business days after shipment to appear or update in the carrier’s system.
It is also normal for international tracking to remain unchanged for several days while a package is:
- Moving between international transportation facilities
- Awaiting customs clearance
- Transferred between shipping partners
- In transit between countries
A temporary lack of tracking updates does not necessarily mean that the package has been lost.
If your tracking has not updated for an unusually long period, please contact us at support@animecomforts.com and we will help review the shipment.
6. Multiple Packages
Items from the same order may occasionally be shipped separately.
This can happen when products are produced or stored at different fulfillment locations or require different shipping methods.
As a result, you may receive:
- More than one package
- More than one tracking number
- Packages arriving on different dates
Receiving one package does not necessarily mean that the remaining items are missing.
7. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country.
These charges are determined by local authorities and are separate from the product price and shipping fee charged by Anime Comforts unless specifically stated otherwise during checkout.
The customer is responsible for any applicable customs duties, import taxes or fees required by their country.
We cannot guarantee whether customs authorities will charge additional fees or the amount of those fees.
Customers are responsible for providing any information required by local customs authorities or shipping carriers for customs clearance.
Customs processing may also cause delivery delays that are outside our direct control.
8. Customs Declaration
- Anime Comforts prepares shipping and customs documentation in accordance with applicable shipping and customs requirements.
- We cannot guarantee that a shipment will be exempt from customs duties, taxes, VAT or other import charges.
- Customers should check their country’s import regulations before ordering if they are unsure about potential fees.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Phone number, where required
If you notice an address error, contact support@animecomforts.com as soon as possible.
We will try to update the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed once fulfillment has begun.
If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if reshipment is requested.
10. Delivery Delays
International shipping can occasionally experience delays.
Possible causes include:
- Customs inspections
- Carrier delays
- Severe weather
- Transportation disruptions
- Local postal delays
- Public holidays
- High-volume shopping seasons
- Remote delivery locations
- Incorrect or incomplete address information
These circumstances may be outside Anime Comforts’ direct control. However, if a shipment appears to be significantly delayed, please contact us and we will assist in checking the available tracking and carrier information.
11. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend first:
- Checking around your property, mailbox, reception area or designated delivery location.
- Asking household members, neighbors, building staff or reception staff whether they accepted the package.
- Contacting the local delivery carrier for additional delivery details.
If you still cannot locate the package, contact us at support@animecomforts.com so we can review the available shipment information with you.
12. Lost Packages
If a package appears to have been lost during transit, please contact us.
We may review the tracking history and, where appropriate, request an investigation or confirmation from the shipping carrier.
Any replacement, refund or other resolution will be determined based on the shipment status, available carrier information, the circumstances of the order and applicable consumer protection laws.
13. Refused or Unclaimed Packages
Customers are responsible for accepting delivery and completing any customs or import requirements applicable to their shipment.
If a package is refused, left unclaimed or returned because required customs duties or import charges were not paid, any refund or reshipment will be reviewed after the package is returned and its status is confirmed.
Original shipping charges and any additional return, customs, handling or carrier fees may not be refundable where permitted by applicable law.
14. Shipping Fees
Shipping fees are calculated based on factors such as destination, product type, package size, weight and shipping method.
Any applicable shipping charge will be shown during checkout before payment is completed.
Promotional shipping offers, when available, may be subject to separate conditions.
15. Contact Us
If you have questions about your shipment or need help with an order, please contact:
- Anime Comforts Store
- Email: support@animecomforts.com
When contacting us about an existing order, please include your order number and the email address used to place the order so we can locate your order more quickly.
We will do our best to assist with shipping questions, tracking issues, customs-related shipment information and delivery concerns.
16. Important Notice
Shipping estimates provided on this page are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.
Nothing in this Shipping Policy is intended to limit any rights customers may have under applicable consumer protection laws.